Our company are officially approved by IDA (info-communications development authority of Singapore) to sell or trade in mobile phones in Singapore.Our main objectives are to reach out to as many as e-shoppers as possible & provide you an alternative shopping experience with a physical shopfront that they can buy with a piece of mind & not from some third-party platforms.We had strived over the last 8 years to provide the most up to date devices & prices to our mainstream audience.
You can be sure that the all our phone models are brand new as our mobile phone & tablets are in sealed packing direct from local distributors unless specify from one of the Singapore major telcos.
Customers are allowed to check the phone to ensure working conditions & free from any defect before leaving the shop after purchase.Any manufacturer defects & we will change immediately to another new handset without any questions ask.
In case of any issue, they can bring the handset to respective service centre as all our mobile phones are covered by 1 year manufacturer warranty(unless stated *export set* which has no local warranty) from respective agent by Apple, Oneplus, Nokia, Samsung, Huawei, Honor, LG , Xiaomi and Used Phones.For service centre location, you can find them on each respective brand official Singapore website.
If you are setting up a mobile phone business or have an existing business in mobile phone trade,u can call or email at firstname.lastname@example.org with ur company name & address.We will open a wholesale account for u & supply u with accurate market value.
Singapore is presently undergoing a large cleaning exercise in view of the Covid-19 situation around the world. Despite the government's tremendous effort to implement "Circuit Breaker" restriction and travel restrictions from April 7 onwards, the virus continues to spread among our work permit holders and imported cases.
To restore public health faith towards the establishments, Enterprise Singapore and Singapore Tourism Board had implemented a cleanliness and hygiene gauging system to identify those who had put in effort to combat against community spread of Covid-19.
Hi-Tec Mobile is humbled to be one of the recognized retailers in Singapore to be "SG Clean" certified by an appointed accessor. Our staff had gone through rigorous training in keeping our shop space clean and hygiene at all times. There are total 7-point checklist; sanitization of the work area, temperature screening, health declaration screening, maintaining safety distancing within the shop, strictly allowing only wearing mask properly personnel within our premises.
Frequently Asked Questions and Answers:
Q1 - Where is your shop & what is ur shop opening hours?
A1 -We have our very own physical shop located at Bugis Junction #03-24 near Bugis MRT station.Our shop opens daily from 11:30am - 8:30pm.Alternatively,u can call us if u need to collect earlier or later.
Q2 - Why is your price so much cheaper compare to other major well-known retail shops?
A2 - We have minimal advertising cost. The majority of our clients comes from referrals & online prospects unlike most of the telcos or electronic shops which spend a fortune on advertising for sales. The bulk of expenses on advertising we save is pass to our valuable clients.
Q3 - For tourist, are they able to get back GST from the airport?
A3 - Price listed on website are priced after GST refund, meaning no more GST rebate from the stated price.Compare to other megastore or major brand flagship store, we are still 15-25% cheaper than them.
Q4 - What is the mode of payment?
A4 - For Walk-in purchase, we prefer Cash and Carry, so please withdraw from nearby ATM(Basement 1 for DBS and Level 2 Bugis+ for UOB) before heading to our store. Do take note that there will be 1% transaction fee for Nets.
Q5 - Do u keep stock of all the product listed?
A5 - We do keep almost all of the product listed except those which are slow-moving item, feel free to call us at 6336-3017 to check on other product not listed.
Q6 - Do u accept trade-in of used or new sign-line phone?
A6 - Yes, we accept used or new phone. U can check out our trade-in phone page for more information on models and prices.
Q7 - Are the product listed comes with a warranty?
A7 - We take pride in selling all of our product with manufacturer warranty for 1 year, otherwise stated export set is with complimentary 1-month shop warranty for product assurance.
Q8 - Do u provide home delivery service?
A8 - Our supported courier service for islandwide delivery is Ninja Van. However, we only will send orders made through Shopee whereby an additional fee of $6 for all product applies.
Q9 - Do u accept credit card installment?
A9 - We have credit card instalment facility on our machine for customers who wish to pay monthly instalment from 6-12 months.
The credit must be from UOB, Maybank, Diners or HSBC with additional one-time card fee of 4% for 6 months & 5% for 12 months although there`s no additional monthly interest from the bank.
Q10 - Do u accept Credit Card payment online?
A10 - Yes, we accept internet banking to our company DBS Bank account. For Visa/Mastercard member, upon Adding item to Cart, we will process your order via 3D secure payment gateway or redirect to Shopee payment page.(Only Singapore Credit Card Accepted)
For foreign Credit Card, we regret to inform that you only can use our in-shop card terminal machine at 3% extra charge due to inter-bank overseas charges.
Q11 - What if i change my mind and decided to ask for refund before leaving the store with the goods?
A11 - We only allow refund through Online Credit Card payment in the form of chargeback to your Visa/Mastercard account. For Grabpay, Nets or Cash payment, we will refund you by cash. We regret to inform all customer that item are bought out of the shop, we will not entertain refund.
After sales service/repair are to refer to respective manufacturer as we are not the service centre nor the repair partner.
Q12 - Can i request for refund of purchased item without any valid reason?
A12 - Once box open or seal broken considered sold, you may resell back to us at trade-in price at our trade-in page.